Frequently asked questions
Product
What is Taysr Optic?
Taysr Optic is the digital operating platform for optical stores: customers, prescriptions, products, inventory, sales and invoicing in one tool.
Who is Taysr Optic for?
Independent optical stores, owners/managers and small optical chains. Hospital or manufacturing needs are covered by other Taysr offers.
What workflows are supported?
From prescription to sale: customer, prescription, frame/lens choice, order, sale, invoice, inventory and customer history.
Pricing
How is billing handled?
Taysr Optic Cloud is billed at 1,490 DH per year. Taysr Optic Offline is a perpetual license at 2,990 DH, one-time payment, with Cloud Sync as an optional annual add-on (990 DH/year).
Are prices VAT inclusive?
No, all displayed prices are excluding VAT.
What happens after the Cloud annual period?
Your Cloud subscription renews every year unless you request cancellation before the renewal date.
Can I switch from Offline to Cloud, or the other way around?
Yes, contact us and we’ll help you switch deployment models.
Will plans with more users or features be available?
Additional capabilities will be available as your business grows. Contact us to discuss your needs now.
Cloud
Where is data hosted?
On secure cloud infrastructure dedicated to business applications, with daily backups.
Can I use multiple devices?
Yes, Taysr Cloud is accessible from computer, tablet and smartphone using your account credentials.
What happens during connectivity loss?
Taysr Cloud requires an internet connection. To keep operating without connectivity, Taysr Offline is the fitting solution.
Is AI prescription scanning (OCR) available Offline?
No, AI prescription scanning is exclusive to Taysr Optic Cloud. Structured manual prescription entry remains available Offline.
Offline
How does offline operation work?
Taysr Offline installs locally in your store and runs without requiring an internet connection for day-to-day use.
What is Cloud Sync?
An annual add-on that adds synchronization and remote access to your Offline installation.
How is synchronization handled?
When connectivity returns, your local data synchronizes with the cloud if the Cloud Sync add-on is active.
Migration
Can you migrate my existing data?
Yes. We assess your current software, then import your customer files, prescriptions and stock.
How long does migration take?
Duration depends on the volume and quality of your existing data; it is estimated during the initial assessment.
What data can be imported?
Customer files, prescription history and stock, depending on the format available in your current software.
Support
How do I get support?
By phone, email or WhatsApp — see the Contact page.
What onboarding is included?
Data migration, initial configuration and team onboarding.